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How and what data does COLD WASH collect? 

COLD WASH collects and processes personal data that you voluntarily provide us with. This includes but is not limited to your name and surname, e-mail address, shipping and billing addresses, phone number, payment details, and order information.
We also automatically receive your computer’s IP address whenever you browse our website. This information helps us learn about what browser and/or operating system you use and we can use this information to better your experience on our website. 


Why does COLD WASH collect data?

We collect your data for registration purposes (creating an account) as well as taking your orders, processing your payments, the delivery of products purchased by you, providing you with information, products and services by us requested from you, providing you with personalised marketing, information about our products and/or services we provide and for analytical and/or statistical research. We may use the data we collect to personalise your visit to our website and ensure that content from our website is presented to you in the most effective manner for you and for your (browser on your) computer.


Due to GDPR, COLD WASH is required to have a valid legal basis for processing your data. In most cases, data that will be processed by us is in order for us to provide you with the service we have in a contract with you e.g. to deliver your purchases, or to provide you with other services you may have requested. Your personal data may also be used to send you sales and/or marketing communications that we, from COLD WASH, believe may be of interest to you. We may provide you with these sales and/or marketing communications if we have your explicit consent for this activity, or if you are an existing customer where COLD WASH has a legitimate interest in communicating with you. You can opt out of sales and marketing communications from COLD WASH at any time by contacting us through email.


Data collection
Data is collected by us when you voluntarily provide that data to us, this includes our website, e-mail, social media accounts or any other medium where we have a presence.
We also collect data by using cookies. Cookies are text files containing small amounts of information which are stored on your computer by the website you are visiting. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website and help them remember certain information about you. 


Processing and Storage of data

COLD WASH will process your personal data. COLD WASH is located in Amsterdam and registered at the Chamber of Commerce under filing number 72359692.


COLD WASH bases its processing of your data on several legal grounds. When you purchase products from us through our website, COLD WASH needs your personal data to fulfil our contract with you. COLD WASH will further rely on your consent, that because of our interest to be a legitimate business we will have to process your data if we need to comply with a legal obligation.
COLD WASH will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The period of retention varies depending on the purpose of the processing.

COLD WASH may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. They will process your data only under our instructions. Some of these suppliers may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law. See section “Third party apps/tools” for more information on what external services/suppliers we use.


Your rights

By law, you have the right to know what personal data of yours COLD WASH is processing, where that data came from and how that data is used, ask COLD WASH to update, correct or supplement your data, withdraw consent for processing for a specified purpose, ask COLD WASH to delete your data, limit the processing of your data, ask COLD WASH to supply the personal data held about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.

You can exercise these rights at any time by contacting COLD WASH through an e-mail.


Third party apps/tools

We take reasonable precautions and follow the industry best practices to make sure we use save tools and/or services provided by third parties. We use WIX as our website host and e-commerce platform, Google Analytics and Facebook Pixel are used for statistical analysis and PayPal & credit card is used for financial transactions. We recommend that you read the privacy policies of these third-party providers so you can understand the manner in which your personal information will be handled by them. 


Changes/updates to our privacy policy

COLD WASH holds the right to update this policy at any time. You accept the most recent version of our privacy policy every time you enter and use this website. Any changes that occur to this privacy policy will only be indicated by the updating of the date in this policy. This policy was last modified in October 2019.


Questions and exercising rights

For any questions regarding COLD WASH’s privacy policy and/or exercising your rights you can send COLD WASH an e-mail.

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